CAREERS

Who wants to work at an award-winning workplace?

If you answered, “I do!” (we’ll also accept “me!”), then by all means send us your résumé so we can see where you fit in.

Go ahead and scan the job postings below for an opening that caters to your expertise. When you find the one you’ve been looking for, just send us your qualifications and contact info—and consider yourself applied! Our eyes are always peeled for great talent at every level of education and experience, so if you’re as confident as you should be, give us a shot.

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Customer Service Agent (Multiple Languages)- Part Time

General Responsibilities:

• Provide Legendary customer service Make Distributors number one priority • Answer phones and respond to customer needs and requests using English and German language skills • Provide customers with service and product information. • Identify, research, and resolve customer issues using customer care system. • Follow up on customer inquiries if not immediately resolved. Extremely critical that the agent follows up and notes the account on how they have helped the distributor or up to date information on the issue. Take empowerment on the phone call. • Research billing issues, misapplied payments, and track orders • Recognize, document and alert the supervisor of any trends in customer calls • Recommend process improvements • Read and follow through with any updates or word tracks from supervisors • Provide on-the-job training for new employees • Perform other duties as assigned by management

SKILL, BEHAVIORAL and EDUCATION REQUIREMENTS Requirements:

Requires professional verbal and written fluent communication skills in English and German Must be computer literate with the ability to learn customer service software applications Basic knowledge of MS Outlook, Excel and internet skills Requires long periods of time sitting in front of a computer, using phones, listening and speaking to Distributors

Behavioral Requirements: Excellent follow-up skills- Extremely critical that the agent follows up and notes the account on how they have helped the Distributor or up to date information on the issue. Experience providing Legendary customer service Organizational skills

Education Requirements: High School diploma or equivalent