CAREERS

Who wants to work at an award-winning workplace?

If you answered, “I do!” (we’ll also accept “me!”), then by all means send us your résumé so we can see where you fit in.

Go ahead and scan the job postings below for an opening that caters to your expertise. When you find the one you’ve been looking for, just send us your qualifications and contact info—and consider yourself applied! Our eyes are always peeled for great talent at every level of education and experience, so if you’re as confident as you should be, give us a shot.

XANGO participates in E-Verify.


Customer Service Agent (Italian Speaking) Part-Time

General Responsibilities:

  • Provide Legendary customer service
  • Make Distributors number one priority
  • Answer phones and respond to customer needs and requests using English and Spanish language skills
  • Provide customers with service and product information.
  • Identify, research, and resolve customer issues using customer care system.
  • Follow-up on customer inquiries if not immediately resolved. Extremely critical that the agent follows up and notes the account on how they have helped the distributor or up to date information on the issue. Take empowerment on the phone call.
  • Research billing issues, misapplied payments, and track orders
  • Recognize, document and alert the supervisor of any trends in customer calls
  • Recommend process improvements
  • Read and follow through with any updates or word tracks from supervisors
  • Provide on-the-job training for new employees
  • Perform other duties as assigned by management

SKILL, BEHAVIORAL and EDUCATION REQUIREMENTS Requirements:

  • Requires professional verbal and written fluent communication skills in English and Italian
  • Must be computer literate with the ability to learn customer service software applications
  • Basic knowledge of MS Outlook, Excel and internet skills
  • Requires long periods of time sitting in front of a computer, using phones, listening and speaking to Distributors

Behavioral Requirements: * Excellent follow-up skills- Extremely critical that the agent follows up and notes the account on how they have helped the Distributor or up to date information on the issue. * Experience providing Legendary customer service Organizational skills

Education Requirements: * High School diploma or equivalent


Customer Service Agent (French Speaking) Part-Time

General Responsibilities:

• Provide Legendary customer service Make Distributors number one priority • Answer phones and respond to customer needs and requests • Provide customers with service and product information. • Identify, research, and resolve customer issues using customer care system. • Follow up on customer inquiries if not immediately resolved. Extremely critical that the agent follows up and notes the account on how they have helped the distributor or up to date information on the issue. Take empowerment on the phone call. • Research billing issues, misapplied payments, and track orders • Recognize, document and alert the supervisor of any trends in customer calls • Recommend process improvements • Read and follow through with any updates or word tracks from supervisors • Provide on-the-job training for new employees •Perform other duties as assigned by management

SKILL, BEHAVIORAL and EDUCATION REQUIREMENTS Requirements:

Requires professional verbal and written fluent communication skills in English and French Must be computer literate with the ability to learn customer service software applications Basic knowledge of MS Outlook, Excel and internet skills Requires long periods of time sitting in front of a computer, using phones, listening and speaking to Distributors

Behavioral Requirements: Excellent follow-up skills- Extremely critical that the agent follows up and notes the account on how they have helped the Distributor or up to date information on the issue. Experience providing Legendary customer service Organizational skills

Education Requirements: High School diploma or equivalent


Customer Service Agent (German Speaking) Part-Time

Job Description/Summary

General Responsibilities: • Provide Legendary customer service Make Distributors number one priority • Answer phones and respond to customer needs and requests using English and German language skills • Provide customers with service and product information. • Identify, research, and resolve customer issues using customer care system. • Follow up on customer inquiries if not immediately resolved. Extremely critical that the agent follows up and notes the account on how they have helped the distributor or up to date information on the issue. Take empowerment on the phone call. • Research billing issues, misapplied payments, and track orders • Recognize, document and alert the supervisor of any trends in customer calls • Recommend process improvements • Read and follow through with any updates or word tracks from supervisors • Provide on-the-job training for new employees • Perform other duties as assigned by management

SKILL, BEHAVIORAL and EDUCATION REQUIREMENTS Requirements:

• Requires professional verbal and written fluent communication skills in English and German. • Must be computer literate with the ability to learn customer service software applications • Basic knowledge of MS Outlook, Excel and internet skills • Requires long periods of time sitting in front of a computer, using phones, listening and speaking to Distributors

Behavioral Requirements: • Excellent follow-up skills- Extremely critical that the agent follows up and notes the account on how they have helped the Distributor or up to date information on the issue. • Experience providing Legendary customer service • Organizational skills

Education Requirements: High School diploma or equivalent


Customer Service Agent (Portuguese Speaking) Part-Time

Job Description/Summary

General Responsibilities: • Provide Legendary customer service Make Distributors number one priority • Answer phones and respond to customer needs and requests using English and German language skills • Provide customers with service and product information. • Identify, research, and resolve customer issues using customer care system. • Follow up on customer inquiries if not immediately resolved. Extremely critical that the agent follows up and notes the account on how they have helped the distributor or up to date information on the issue. Take empowerment on the phone call. • Research billing issues, misapplied payments, and track orders • Recognize, document and alert the supervisor of any trends in customer calls • Recommend process improvements • Read and follow through with any updates or word tracks from supervisors • Provide on-the-job training for new employees • Perform other duties as assigned by management

SKILL, BEHAVIORAL and EDUCATION REQUIREMENTS Requirements:

• Requires professional verbal and written fluent communication skills in English and Portuguese • Must be computer literate with the ability to learn customer service software applications • Basic knowledge of MS Outlook, Excel and internet skills • Requires long periods of time sitting in front of a computer, using phones, listening and speaking to Distributors

Behavioral Requirements: • Excellent follow-up skills- Extremely critical that the agent follows up and notes the account on how they have helped the Distributor or up to date information on the issue. • Experience providing Legendary customer service • Organizational skills

Education Requirements: High School diploma or equivalent


Customer Service Agent (Spanish Speaking) Part-Time

General Responsibilities:

• Provide Legendary customer service Make Distributors number one priority • Answer phones and respond to customer needs and requests using English and Spanish language skills • Provide customers with service and product information. • Identify, research, and resolve customer issues using customer care system. • Follow up on customer inquiries if not immediately resolved. Extremely critical that the agent follows up and notes the account on how they have helped the distributor or up to date information on the issue. Take empowerment on the phone call. •Research billing issues, misapplied payments, and track orders •Recognize, document and alert the supervisor of any trends in customer calls •Recommend process improvements •Read and follow through with any updates or word tracks from supervisors •Provide on-the-job training for new employees •Perform other duties as assigned by management

SKILL, BEHAVIORAL and EDUCATION REQUIREMENTS Requirements:

Requires professional verbal and written fluent communication skills in English and Spanish Must be computer literate with the ability to learn customer service software applications Basic knowledge of MS Outlook, Excel and internet skills Requires long periods of time sitting in front of a computer, using phones, listening and speaking to Distributors

Behavioral Requirements: Excellent follow-up skills- Extremely critical that the agent follows up and notes the account on how they have helped the Distributor or up to date information on the issue. Experience providing Legendary customer service Organizational skills

Education Requirements: High School diploma or equivalent


Part-Time Graphic Designer

Job Description: • Conceptualize and design of solutions from concept to completion. • Assist in creation of all visual design, including typography, visual concept, and logo and web design for XANGO under the direction of the Creative Manager. • Help maintain and evolve all the existing brands, keep up with current trends and be able to present art to executives. • Must be able to coordinate projects with marketing team, print vendors and contract creatives. • Support creative copy writing to enhance XANGO’s brand appeal with various marketing campaigns • Perform other duties as assigned by the Creative Manger and Executive Management

SKILL, BEHAVIORAL and EDUCATION REQUIREMENTS Skill Requirements:
• Proficient in Adobe Creative Suite. And MS Office Suite • Good sense of design layout, typography, and a thorough attention to detail. • Excellent visual, verbal and written communication skills. • Ability to multi-task and consistently hit deadlines. • Working knowledge of a professional office environment. • Creative copy writing skills are a bonus!

Behavioral Requirements:
• Must be loyal, trustworthy and able to handle and keep confidential and business sensitive data. • Flexibility and the ability to adapt and respond calmly and effectively in high stress situations. • Exceptional organizational skills with great attention to detail. • Must be a team player capable of working independently with little supervision. • Able to multi-task effectively.

Educational/Professional Requirements:
• Bachelor’s Degree in Graphic Design/related field with 0–3 years of professional experience • A strong portfolio that shows a passion for good design


Service Desk Technician

Job Summary: To provide first tier technical customer service support to end users for hardware or software related issues via phone, email, or face to face. As first tier support you will interact with the customer to identify, resolve, or escalate problems as needed.

General Responsibilities: • Deploying, installing, and managing laptops, desktops, and mobile systems customized for the specific department to suit end user needs. • Quickly detect, diagnose, analyze and resolve complex issues related to hardware, operating systems and applications • Develop, publish, and maintain documentation and training materials according to department standards. • Participate in all project activities accordingly to ensure on time deliverables are met. This includes adjusting plans and schedules as necessary to meet changing business requirements. Requirements:
• 1+ year of IT and Windows OS and/or Mac experience desired but not required • Understanding of common desktop applications including Microsoft Office, Skype, Customer Management Systems, Etc. • Familiarity with Cisco switches, VOIP, and Active Directory preferred • Basic networking, mobile, and general computer troubleshooting skills

Behavioral Requirements:
• Ability to function effectively in a fast-paced environment, handling multiple tasks simultaneously, to prioritize and meet deadlines • Strong organizational skills and attention to detail • Customer friendly attitude, patience, and excellent written and verbal communication skills

Education Requirements: • High School Diploma or GED


Tax Director

Job Summary: Responsible for worldwide corporate tax filings, estimated tax payments, indirect taxes, regulatory requirements, internal reporting and management of tax accountants.

General Responsibilities: 1. Responsible for the filing of corporate tax returns including reviewing final workpapers and tax returns and managing due dates related to the tax returns. Also Responsible for managing and paying estimated tax payments throughout the year and managing expectations of the finance group for budget/cashflow purposes. 2. Responsible for income tax returns of executives including understanding their personal tax position, collecting information and ensuring third party accountants properly prepare income tax returns. Responsible for estimated tax payments of executives and ensuring all tax obligations are met. 3. Oversee the proper and timely preparation of all sales tax/VAT returns for the market including the proper application of tax rates in sales software and the proper booking of taxes in the general ledger. 4. Responsible for all other filings in the market including but not limited to property tax, intrastat, withholding taxes, year-end tax statements, etc. 5. Engage third party accountants where necessary in the market and manage the professional fees budget for the department including negotiating favorable fees charged on engagements. 6. Ensure adequate research and preparation for new market openings, attend cross-departmental meetings when opening new markets and inform all departments of proper application of tax laws. 7. Conduct meetings with auditors and ensure timely responses to inquiries from local or foreign taxation agencies. 8. Engage and oversee professionals to create Transfer Pricing Reports so that they are contemporaneous for the United States as well as other countries where the reports are required. 9. Responsible for department budgets, analysis and other matters as requested.

SKILL, BEHAVIORAL and EDUCATION REQUIREMENTS Requirements: CPA license, 6-8 years tax experience (in multi-national CPA firm preferred), foreign language skills are welcome, experience with foreign VAT and income tax returns, knowledge of Microsoft office, experience with tax return software, general ledger software and research software. Behavioral Requirements: Excellent interpersonal and organizational skills, excellent communication skills both oral and written, analytical skills, ability to be detail oriented and to manage multiple tasks and projects simultaneously, problem solving skills, ability to communicate with and manage others a necessity. Ability to make decision based on strategic initiatives.